It is the responsibility of each Member of the New Zealand Tile Council Inc.

Respect:

• To recognise and respect our customers as our most valuable asset.
• To ensure all dealings with the public are Polite, fair, ethical and equitable.
• Not conduct themselves in any manner liable to bring the industry or the NZTC into disrepute and shall not operate their own business to the detriment of other members of the NZTC, other than acceptable business practices.

 Quality/Promoting:

• To provide/import and promote First quality Porcelain and ceramic tiles and associated products and promote the correct specification and laying of ceramic tiles within the building and construction industry. Please note if for any reason any defective, Seconds or substandard material is received this does not preclude this material from being sold so long as its defective nature is made clear prior to Sale.

Educate:

• Educate Customers on tile and stones benefits over other less Permanent flooring options.
• To correctly represent tile and stone and associated materials and not overstate or mislead the technical performance or suitability, and ensure this information is readily available for the consumer.
• To recommend only products that are suitable for the customer's stated requirements.
• To ensure that tiles, adhesives and other associated products supplied for any purpose comply with the appropriate Australian/New Zealand Standards and to strongly recommend that installation be in accordance with these standards.
• Undertake to ensure that they and their staff will take all opportunities offered for instruction in their products and services and that all personnel involved in handling products and services or informing customers about products and services will have a comprehensive and up to date product/service knowledge.
• Undertake to ensure that all staff are trained in handling complaints with understanding and courtesy and are fully skilled in their respective occupations. All staff will be encouraged to attend relevant training courses and seminars.

Complaints / Resolutions:

• To act promptly and responsibly on receipt of any complaint from a customer.
• Ensure any Failures or significant issues are promptly resolved in a Fair and equitable way.
• Agree to abide by the NZTC’s formal complaints procedure and its rulings, should a formal complaint be made against the member company.

Advertising:

• To practice honesty and fairness in all advertising.

Council:

• To co-operate with other Members of the New Zealand Tile Council Inc. in disseminating business, trade and product information for the benefit of the Council and the industry in general.
• To take part in the work of the NZ Tile Council by attending general meetings, staff education programmes and other activities designed to increase the level of knowledge and skills required by all persons engaged in the industry.
• To provide mutual support and assistance to other Members of the New Zealand Tile Council Inc.

Health & Safety / Human Resources:

• Comply with all current health and safety legislation and ensure that their staff receive appropriate health and safety training.
• Comply with all current employment and equal opportunities legislation.

Compliance to NZ Law:

• Not offer secret Commissions, Rebates or design fees to designers or other decision makers unless these Commissions rebates or fees are communicated to the end customer, and these are accepted in writing.